Date of Last Revision: September 11, 2017. 

Happy Tail Complete Pet Care and Eternal Interactive, Inc., are the sponsors and providers of This privacy policy only applies to the information collected on the web site located at

Privacy statement

We take your privacy seriously. Because we gather certain types of information about our users, we want to help you understand the terms and conditions surrounding the collection and use of that information. This privacy policy discloses the types of information we gather, how we use it, and how to correct or change it.

1. What personally identifiable information does collect?
Our primary goal in collecting personal information is to advance Happy Tails' mission and to maximize your online experience when using our site.

We may collect personally identifiable information when you provide it to us by logging in to the site as a registered user. Once you log in to the site, you are no longer anonymous to us. 

The type of personally identifiable information that we may collect includes your first and last name, physical address, land line and mobile phone number and email address. 

2. What anonymous information does collect?
Your Internet browser has a feature called “cookies” which stores small amounts of data on your computer about your visit to our site. However, cookies tell us nothing about who you are unless you specifically give us personally identifiable information.

We also automatically receive and record information from our servers and from your browser, including your IP address, your browser type, operating system, the time, and information about the page you requested.

We may use tracking technologies in a variety of ways, including:

  • keeping count of return visits to our site
  • accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on site usage
  • determining which features users like best
  • saving your password so you don’t have to re-enter it each time you visit our site.

3. How does use the information?
We may may also use your information to process transactions and to alert you to new information, products and services, events and other opportunities. We may from time to time make your contact information available to other reputable organizations whose products or services we think you might find of interest. Additionally, we may use tracking information to determine how much interest a page generates overall based on aggregate user demographics and traffic patterns to those pages. This helps us continue to better understand our users and their needs.

4. Is my use of the site secure?
We use multiple levels of encryption and secure systems to upload, download, and store your data and documents. We use industry best-practices to manage and store data and documents. All documents are encrypted during transport between the browser and our servers. Furthermore, they are stored as encrypted objects on our cloud server and are only unencrypted and served back to the user based on the user access control settings you select. You can read the HIPAA compliance statement for our data center here as well as our cloud server here. Additionally, our servers are tested quarterly for PCI DDS compliance by a third-party security company.

5. How can I update my personally identifiable information?
You can correct or change the information collected when you joined by logging on to the site with your ID and password and following the online directions. Users who are experiencing problems or who have questions about how our services work can contact us. Currently, we do not offer users a means by which to completely delete personal information established at the time of joining.

6. Privacy of children is not open to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act and do not permit application by, and will not knowingly collect or use personally identifiable information from anyone under 13 years of age.

Questions or comments
Questions regarding this privacy statement, or regarding any other aspects of, should be sent via our contact form. We try to reply promptly to every message. We may also file your comments to improve the site and program, or review and discard the information.